Description “This pragmatic book will stimulate managers to drive higher performance and get the best out of people” Carolyn McCall, CEO EasyJet It’s a tough job being a manager. How do you manage performance – the most important single part of a boss’s job? If you come across as too directive and demanding you may get a reputation for harshness and may even find that formal grievances are being laid against you. If you are too nice you risk being known as a gullible and easily outmanoeuvred. Neither approach works. ‘Employee engagement’ is the magical ingredient: it makes staff willingly work flat out, genuinely committed, creating excellent work. Few organizations actually achieve it, though all say they want it. Coaching is the most reliable a way of producing it. In Manager as Coach, Jenny Rogers challenges many of the traditional assumptions about what works in management and shows you how to be a brilliant manager and get fantastic results: Reduce your stress Develop employees so that they grow the skills the organisation needs Tackle poor or mediocre performance Encourage the ‘stars’ Create a culture of engagement Improve your bottom line results The book includes a step by step approach to using the OSCAR model, a simple framework for any coaching conversation including with employees who have performance problems as well as with those who are high-flyers. OSCAR stands for Outcome, Situation, Choices and Consequences, Action and Review.
